Refund Policy

Version stage-3-live-owner-draft-2026-07-15 · Effective date 15 July 2026

Draft wording for owner and professional legal review before live paid launch. This wording has not been reviewed by a solicitor and does not activate live payments.

Before live paid launch

Live payments are not enabled. Stripe test-mode payments do not create real customer charges or real refunds.

Proposed commercial policy

Refund requests are reviewed through support. We will correct duplicate charges or service-access problems where Business Sorted or Stripe records show an error. This policy does not limit any statutory consumer rights you may have.

Duplicate charges or service-access problems

If Stripe records show a duplicate charge, incorrect charge or service-access problem caused by Business Sorted or its payment setup, Business Sorted should correct the issue and arrange any appropriate refund through Stripe. This clause requires owner approval and professional legal review.

Statutory rights

This refund policy must not remove or restrict statutory consumer rights. The exact wording for online service cancellation rights, digital access and any immediate-service consent requires professional legal review before live billing.

How to ask

Contact support@getcontentos.co with your account email and a short explanation. Do not send card details.