Refund Policy

Version 1.0 — Effective 18 July 2026

How this policy fits with subscriptions

BusinessSorted.uk is a trading name of Nadine Pierre Ltd. All services provided through BusinessSorted.uk are operated by Nadine Pierre Ltd, a company registered in England and Wales.

Refund decisions and payment-related support are handled by Nadine Pierre Ltd through BusinessSorted.uk. This Refund Policy applies to paid Business Sorted subscriptions and should be read with the Subscription and Cancellation Terms. Cancelling a subscription stops future renewal payments; it does not automatically create a refund for amounts already paid.

General refund position

Refund requests are reviewed through support. We will correct duplicate charges or service-access problems where Business Sorted or Stripe records show an error. This policy does not limit any statutory consumer rights you may have.

When refunds may be considered

We may consider a refund where Stripe or Business Sorted records show a duplicate charge, an incorrect amount, a payment taken after a valid cancellation should have stopped renewal, or a technical issue caused by Business Sorted that prevented paid access for a material part of the paid period.

When refunds are not normally given

Refunds are not normally provided because you changed your mind after using the paid Service, forgot to cancel before renewal, did not use the Service during a paid period, or expected features that were not described as included at the time of purchase.

Promotions

If a promotional price or discount is offered, any refund will normally be assessed against the amount actually paid, not the standard monthly price.

How to request a refund

Contact support@businesssorted.uk with your account email, the date and amount of the charge, the reason for the request, and any relevant Stripe receipt or invoice reference. Do not send card details. We will review account, subscription and Stripe records before deciding the appropriate outcome.

Statutory rights

Nothing in this Refund Policy removes or restricts statutory rights that cannot lawfully be excluded, including any mandatory consumer rights that apply to your purchase.